Shipping & returns

Estimated time scales for deliveries

UK Mainland: Royal Mail 1st Class, 1 – 3 working days.
Jersey, N.Ireland & Scottish Isles: Royal Mail, 3 – 7 working days

Subject to availability, your order is usually shipped within 1-2 working days.

To place an order outside the UK, please contact us.

We cannot accept liability for late deliveries and there will be no postage refunds for late deliveries.

PLEASE NOTE: During Christmas, New Year and Public holidays there may be a delay on all deliveries.

How to return or exchange a product

  • All returns must be sent within 14 working days for exchange or refund to:
  • Feck’s Philosophy, 12 St Mary’s Square, Newmarket, CB8 0HZ, England.
  • Your parcel should be sent postage paid – we recommend recorded shipping because we cannot accept responsibility for mislaid returns parcels. You should always retain a proof of postage.
  • Please ensure the items returned are in a new, re-saleable condition and in the original packaging with all tags attached.

Return & exchange – What you need to know

Simple exchanges
Same reference but replacement of faulty product – will be sent postage FREE to UK mainland only. However, postage will be charged for any additional items ordered as part of an exchange.

Products that develop a fault
If a product develops a fault you should contact us to make us aware as soon as possible. Microfiber products are covered for 3 months.
You must be willing to supply proof of purchase in the form of an order ID, invoice, or confirmation e mail.

Although we do not charge for exchange, please note there will be a £3.00 handling fee for all refunds of goods received after 14 days.

All refunds are for merchandise only – postage is non-refundable in any circumstances.

We endeavour to process refunds as quickly as possible; however, it can take up to 3 weeks to complete.

Post Christmas orders may be returned up until the end of January.

To aid the speed of your return/exchange processes please enclose a copy of your invoice as well as your instructions.

Contact us

Tel: 01638 281008
Email: info@fecksphilosophy.com

Feck’s Philosophy Ltd is a company registered in England and Wales with company number 10202025. Registered address 12 St Mary’s Square, Newmarket, CB8 0HZ.